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Tool-Report 2023

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Dear Vendor!

Once again, in 2023, we want to compile a Tool-Report that introduces and compares software supporting Knowledge Centered Service® (KCS).

Our questionnaire takes inspiration from the  Use Cases of the KCS® Verified Programs by the Consortium for Service InnovationTM, however, is not comparable to it.

Your submissions in this form will become the basis of how we present your product in out Tool-Report. As of now, it looks like your product will be presented on at least a double page in the report.  Screenshots, that you can attach, can appear next to the relevant sections on that double page, with the intent to give readers a better idea of the look and feel of your software.

Our goal with this report is to give readers an overview over fully or partially KCS-friendly solutions on the market and to improve the dialogue between vendors and clients, when a client is specifically interested in knowledge management technology that support a KCS methodology.

We care about highlighting what distinguishes the products. There is no "one" KCS-Software - it's a bit like finding the right pair of jeans, every vendor designs theirs a little differently and that leads to everyone having their own favourite brand. It's often about the details that determine the perfect fit, like the structure of a User Interface, a specific pricing model or capacity plans.

Aside from a few "classics", our questions are geared towards finding out: "What makes you unique?" That is way more important for a client thatn knowing that you can do everything the competition can.

If you have any questions regarding this questionnaire, you can contact us at  info@pro-accessio.de with the Tagline "Tool-Report 2023".

General Questions

This name will displayed among others in the contact list at the end of the report
We will use this spelling throughout the report
The majority of our clients are... *
Our product is used in: *
Knowledge Management is: *
Is your product KCS® Verified or Aligned? *
Wir überprüfen diese Angabe im Register des Consortiums for Service Innovation
Which hosting options exist for your product? *

Solve Loop Functions

Where can I create knowledge articles? *
Where can I search for knowledge articles? *
Our search logic includes... *
Articles are findeable in the search, when... *
Can I create knowledge articles directly from search terms? *
directly means that the search terms are automatically transferred into the new article
Can I link service tickets to knowledge articles? *
Can I define templates for knowledge articles? *
Can you mark articles as in need of improvement? *
Which of these functions does your product offer? *
Can those functions be assigend to different roles? *
Does your product come with a self-service portal? *

Evolve Loop Functions

Which of these KPIs does you product measure normally? *
Can you define additional KPIs? *
Do you offer a KPI-Dashboard? *

Thank you for your patience!

We're almost done. A few last questions:

Thank you so much for participating!

After we receive your submission, we will check it and reach out to you shortly after. As soon as the section about your product is ready, we will send you a sketch that you can read and verify before publishing.