Company has an exciting opportunity to be part of HR Solutions Center in India! Join the team and be part of growing and building out additional HR capabilities that will support all Company employees in the region!
What You Will Do In Your Role
- Quickly learn brand new technology and be able to provide HR inquiry and transactional support to all employees, managers, and the HR community (our consumers) in your region
- Facilitate learning and change management processes by guiding our consumers through these new tools and technologies
- Provide exceptional consumer experience while resolving customer questions and troubleshooting issues
- Responsible for incoming cases and calls using state-of-art telephony technology and HR Case & Knowledge Management tools, which include chat functionality
- Collaborate with other Company business units & third-party providers (vendors) to research and solve more complex or technical cases
- Adhere to Knowledge Centered Support (KCS) practices to create and update knowledge articles
The Experience You Will Bring
Requirements:
- The ability to fluently speak, read and write in English
- A minimum of one (1) year of experience working in a professional environment working on HR, IT or other Customer transactions and/or inquiries
- Experience using MS Office (Outlook, Word, Excel)
- Experience communicating with all levels of an organization
- Experience researching, troubleshooting and resolving consumer inquiries
- Experience collaborating and working on a team with a high level of accountability for self and others
- Experience working in a Call Center/Service Center/HR Contact Center, is a plus, but not required
- Experience working with an HCM platform (Infor, SAP, etc.) and Case Management System (ServiceNow, etc.), is a plus, but not required
What Will Put You Ahead
- Bachelor’s degree or equivalent