Projekt Beschreibung

The KCS® Coach Development Training is considered ‘Best Practices’ in the customer support industry. The Coach Development Workshop helps coaches learn the skills they need to encourage, inspire and support change.

Coaches become the change agents that help create momentum for any critical organizational change strategy.

While technology and process are key enablers of the KCS methodology, KCS is first and foremost about people and their behavior. KCS Coaches are the change agents within the support organization; they model and promote the behavior change required for a successful KCS adoption.

The workshop

This 2-Day Coach Development Workshop is an intensive, interactive program that develops effective coaching strategies and skills and provides a model for sustained change.

Learning objectives

Participant’s will:

  • Gain an appreciation for the role of a KCS Coach
  • Increase self-awareness and learn to work more effectively with others
  • Understand what makes an effective coach
  • Learn and practice coaching techniques and influence skills
  • Practice the coaching process and learn how to utilize coaching tools
  • Learn about motivation, rewards and recognition and how to maximize the value of each

Your trainer

Dr. Beth Haggett

Dr. Beth Haggett

Dr. Beth Haggett has vast experience as a psychotherapist, organizational consultant, speaker, coach, trainer and facilitator over two decades help her to create a transformative experience. Her specialty is helping organizations create a coaching culture that supports employee engagement and flourishing.

Experience: Dr. Beth has worked as a Trainer, Consultant, and Coach for corporations such as Hitachi Data Systems, Oracle, VeriSign, Agile, Amdahl, Ericsson, Novo Nordisk, Autodesk, The Veteran’s Administration, Varian Medical Systems, GeoTab, f5 Networks,  and others. Her coaching curriculum is considered “Best Practices” in the customer support industry.

Education: Dr. Beth has a PhD in Mind-Body Medicine: Health Systems, from Saybrook University, a Master’s Degree in Clinical Social Work from Walla Walla University and a Bachelor’s degree in Psychology from Washington State University. Beth has the “Master Personal and Executive Coach” certification through the College of Executive Coaching and the National Board of Health & Wellness Coaches certification.

The role of a KCS Coach

KCS coaches are change agents and KCS Practices experts who support the development of the KCS competencies and the proficiency development of knowledge workers from KCS Candidate to KCS Publisher. Generally, a peer working part time as a Coach—a „player coach.“



The workshop is priced at 1.495,– EUR net per person (+ VAT or Reverse Charge where applicable). Workshop documentation is included in the seminar price. The workshop will be held virtually as live webinar.

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What people say about the workshop

“I think the training was great and well worth it!! It was easy to follow even with being remote. She kept everyone interested and involved.

Christy Gray, CS Manager

“We have learned over many years that the benefits an organization realizes from KCS are directly proportional to the investments made in coaching.”

“Thank you for providing so much good information last week to our group. Even though I attended remotely, I learned a lot that can be used in both my professional and personal lives. I took a lot of notes and have already referred to them several times.

You engaged the group immediately and were easy to stay tuned into which can be harder from a remote location.

Thanks again for the great tools!”

Carla Berding, KCS Coach